• To add a new payee within online banking, select the Pay Bills widget and click the “Add Payee” button from the top, right-hand corner of screen. Next, choose the payee type – Business or Person. You’ll need the name of the business or person and depending on how the payments are being sent (i.e. electronically or paper check), you’ll also need the payee’s routing number and account number, or their address information. 
   
• To add a new payee within mobile banking, select the Pay Bills widget, choose Manage Payees, and click the “Add” button in the top, right-hand corner of the screen. Next, choose the payee type – Business or Person. You’ll need the name of the business or person and depending on how the payments are being sent (i.e. electronically or paper check), you’ll also need the payee’s routing number and account number, or their address information.

Please note: In most cases, we don’t have control over whether the payments are sent electronically or via paper check. If the payee/merchant doesn’t have an electronic agreement with our vendor, the payments will be sent by check.

You can view/modify payee details within online banking and mobile banking. The only field that you can’t edit is the payee name tab. If you need to update the payee’s name, you can contact us to complete the request on your behalf, or you can delete the payee and re-add it with the correct name.

• To view/modify payees in online banking, click on the Pay Bills widget and select the payee that you’d like to view/edit from the Bill Pay Dashboard tab. On the following screen, select the Manage tab and click the pencil/edit icon within the Payee Information section.
• To view/modify payees in mobile banking, click on the Pay Bills widget and select the Manage Payees option. Click on the payee that you’d like to view/edit and then click the Edit button in the top, right-hand corner of the screen.

• To schedule a bill payment in online banking, select the Pay Bills widget. From the Bill Pay Dashboard tab, click on the proper payee and follow the prompts under the “Make a Payment” tab.
• To schedule a bill payment in mobile banking, select the Pay Bills widget. Click the “Make a Single Payment” option and follow the prompts.

Please note: Our bill pay cut-off time is 2 p.m. (EST). If your payment is scheduled after 2 p.m., it’ll go out the following business day. Also, if the payment is scheduled on a Friday, the payment won’t be sent out until the following business day.

Electronic bill payments can’t be expedited, but you may expedite a bill payment that’s being mailed as a paper check. In order to expedite the check payment, you must have a physical address for the payee. Please note: P.O. Boxes and residential addresses aren’t valid because we can’t guarantee a delivery date. Also, fees apply for expedited payments.

• To view scheduled payments in online banking, select the Pay Bills widget and then click the Scheduled tab. You should have a trash/delete icon and a pencil/edit icon next to the scheduled payment(s). The trash icon allows you to cancel the payment and the pencil icon allows you to update the amount of the payment.
• To view scheduled payments in mobile banking, select the Pay Bills widget and then click the Scheduled Payments option. Under the Scheduled section, you can click on the payee to edit the amount of the payment or select the “Delete Payment” button.

On a recurring/automatic payment series, you don’t have the ability to edit the “pay from” account, frequency, starting date, ending date, etc. You can either contact us to make changes on your behalf, or you can delete the payment series and re-add it with the correct details.

At this time, there isn’t a setting that allows you to see whether your check has cleared. You may contact the payee to determine whether they’ve received it or contact us and we can provide more information about the status of the bill payment.

If the payment was sent electronically, we can’t stop it – please contact the payee directly.

If the payment was sent out as a paper check and the payee hasn’t cashed it yet, please contact us. In most cases, we can place a stop payment on the check and the funds will be credited back to your account within 2-3 business days. Please inform the payee that you’ve stopped the check. If they receive the check and attempt to cash it, you may be assessed a fee by the payee. (We don’t charge any fees to stop a bill payment).

You can delete a payee within online banking and mobile banking. Please note: When you delete a payee, your history for that payee will still be available within the Pay Bills widget – History tab.

• To delete a payee in online banking, select the Pay Bills widget and click on the payee that you’d like to delete. Next, select the Manage tab and scroll down toward the bottom of the screen. You should have a Delete Payee icon.
• To delete a payee in mobile banking, select the Pay Bills widget from the app menu. On the following screen, click the Manage Payees option and then select the payee that you’d like to delete. Next, click the Edit option in the upper right-hand corner of the screen and scroll down until you see the Delete Payee icon.

Additionally, you should have an option to deactivate the payee. This may be helpful if you don’t want to entirely remove the payee, but you also don’t want to see it listed as one of your active payees.