In order for the recipient to accept a transfer with their debit card, two requirements must be met.

1. Their financial institution must allow account-to-account (A2A) transactions on debit cards.
2. Their debit card must run on one of the following, six supported Payzur debit card networks.

• CULIANCE
• STAR
• NYCE
• ACCEL
• SHAZAM
• PULSE

The recipient can claim the transfer with their checking account instead, but they won’t have the funds immediately – it takes 2-3 business days.

Payzur is the merchant platform that we use to send Pay a Person, or P2P, transfers. Payzur allows you to securely send money, real-time, using your debit card. Your recipient may receive the money, real-time, by accepting the funds via their debit card.

In order to use the Pay a Person feature, you must have an open checking account and debit card with our credit union. You must also have the available funds in your account to send the transfer. You can’t send money using your checking or savings account number.

• Select the Pay a Person widget from the “More” menu options.
• Click the “Launch Pay a Person” button.
• Enter in the recipient’s email or phone number and then confirm it. You can check the box to remember the contact for future transfers.
• In the “About Your Payment” section, you may enter in a memo, if you’d like, and the transfer amount. (Please note: There’s a $1.00 fee to use this service and it’ll be calculated in to the total).
• In the “About Your Account” section, enter in your debit card number with our credit union. You can’t send money using a debit card at another financial institution. If you do, you’ll receive an error message that the card isn’t valid. If you’ve used your debit card previously, it should be automatically saved.
• Once you accept the terms of service, you may click the Send button.
• Next, you’ll be prompted to enter in the PIN for your debit card. As an extra security feature, the numbers will randomly scramble.
• Once you have entered your correct PIN and click the “Submit PIN” button, your transfer will go through.
• Your recipient will receive an email or text letting them know you sent them money. They can click the link to enter their debit card information in order to claim the funds, or elect to receive via ACH by entering their checking account information.

Yes, you may update your debit card information by going to the Pay a Person menu and selecting the “Account Settings” option. Within the Account Settings screen, you can add a new debit card and delete a current, saved debit card.

You may update your saved recipients by going to the Pay a Person menu and selecting the “Manage Contacts” option. Within the Manage Contacts screen, you can edit and delete your saved contacts. You may also add new recipients by clicking the “+ Add New Recipient Contact” link.

Within the Pay a Person menu, you can click the Transaction History option to view the details of past transfers. For example, you can see the date and time that the transfer was initiated, the amount of the transfer, who it was sent to, and the status (ex. Sent, Received, Cancelled, etc.). If a transaction is still in “Sent” status (i.e. hasn’t been claimed by the recipient), you’ll have the option to cancel the transaction.

At this time, there isn’t an option to request money from an individual.

Your recipient will receive an email or text message, depending on the method that you chose. The email/text message will contain a link to the secure, Payzur website where they can claim the funds.

Your recipient will be prompted to enter in their first name, last name, debit card number, and the expiration date for their debit card.

If they aren’t able to accept the transfer with a debit card, they can use the checking account option instead. There’s a link to “Receive with your checking account” underneath the debit card expiration date boxes.

There isn’t a way for us to update the email or phone number that was used for the transfer. If the money hasn’t been claimed by the recipient, you may cancel it through the Pay a Person Transaction History menu option. You may also contact us and we can cancel the transfer on your behalf if it hasn’t been accepted yet.

Yes, we can resend the link to your recipient. Please call us, or send us a secure message through digital banking.

You can cancel the payment if the funds haven’t been accepted by the recipient. To cancel a transaction, go to the Pay a Person widget and select Transaction History from the menu. You’ll be able to cancel transactions in a Sent/Pending status. Additionally, if the recipient doesn’t claim the funds within 10 calendar days, the money will be automatically returned to you.

If the funds have been claimed, the transfer can’t be cancelled.

The funds, minus the $1.00 fee, will be returned to your checking account right away when a transfer has been cancelled.

We don’t have a contracted agreement with PayPal, Venmo or Zelle at this time. If you’d like to send money from your credit union account using PayPal, Venmo or Zelle, you must initiate the transfer within their system. Also, if you encounter any issues while setting up your credit union account, please contact their technical support team directly for further assistance.